Welco HOD Portal
Head of Department Access
📋 Your hotel code is given by your admin e.g. FAT760
🏨
Hotel
HOD Portal
Department
⚠️
📊 Overview
📋 Requests
🚪 Rooms
👷 Staff
📈 Analytics
📢 Announce
🔧 Schedule
🎯 Guest Options
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Total
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Pending
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In Progress
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Done
Recent Activity —
Latest requests in your department
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All Requests —
Monitor and filter requests in your department
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Total
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Today
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Pending
🛎️ Guest Pre Check-ins
Guests who submitted their details before arrival. Print their ID card when they arrive.
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Add New Room
Add a room to the hotel
All Rooms
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Occupied
Vacant
Dirty
Clean
Out of Order
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Occupied
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Vacant
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Dirty
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Clean
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Out of Order
🏨 Room Status Board
Tap any room to change its status. Updates instantly for all staff.
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Room 101

Select new status
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Rooms Done
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Pending
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Tasks Done
🧹 Housekeeping Checklist
Track cleaning tasks room by room. Assign staff and mark tasks complete.
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Add Staff Member
Staff will be added to your department:
Staff Members
Share the Staff ID with each staff member
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Total
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Completed
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Avg Rating
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Pending
Request Status
Your department breakdown
0
Total
Star Ratings
Guest feedback for your dept
Requests Over Time
Last 14 days
👷 Staff Performance
Individual stats for your team
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📥 Download Report
Select a date range and download your department report
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To
Add Maintenance Task
Create recurring tasks for your department
🔴 Overdue & Due Today
Tasks needing immediate attention
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🔄 Daily
Every day
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📅 Weekly
Every week
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🗓️ Monthly
Every month
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📢 Post Announcement
Guests see this banner when they scan any room QR code
Active & Past Announcements
Only one can be active at a time
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🕐 Service Hours
Control when guests can send requests to your department.
🟢 Service is Open
Guests can currently send requests
Opens At
Closes At
Message Shown to Guests When Closed
🎯 Guest Quick Options
Toggle which services guests see.
➕ Add Custom Option
Add your own hotel-specific service
Emoji · Service name · SLA minutes
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